Michael Hickner
Objective
Detail-oriented IT professional with hands-on experience in deploying and maintaining systems,
seeking a Cloud Infrastructure role. Demonstrates strong technical skills in scripting, networking,
and system management. Eager to leverage technical expertise and problem-solving abilities
to contribute to cloud infrastructure projects.
Skills
- Microsoft 365: End user support
- Technical Proficiency: Git version control (GitHub), PowerShell scripting
- Problem Solving: Assessing user difficulties and translating needs into technical solutions
- Systems Management: Windows and iOS operating systems, Microsoft and Apple products
- Networking: Installation and maintenance of networking infrastructure, firewall configuration
- Mobile Device Management: Managing over 300 mobile devices, including setup and maintenance
- Linux experience through personal self-hosting projects
Certifications
- Cisco Certified Network Associate (CCNA): Certified in networking fundamentals
- Microsoft AZ-900 (Azure)
Experience
Ascend Nonprofit Solutions — Desktop Support Technician
Charlotte, NC | August 2022 - Present
- Operated as a service point-of-contact for the help desk, diagnosing, troubleshooting, and resolving support tickets
- Automated repetitive tasks using PowerShell scripts, improving production efficiency
- Assisted in the installation and maintenance of networking infrastructure and firewall configurations
- Managed mobile devices for over 300 users, including setup and ongoing maintenance
- Facilitated system migrations (e.g., Google to Microsoft) to meet business needs
- Deployed and maintained various devices, including PCs, tablets, and smartphones
- Documented systems and procedures for streamlined access to critical information
iPipeline — Tier 1 Support Analyst
Charlotte, NC | September 2021 – July 2022
- Provided support to end users on a variety of issues, including identifying, researching, and resolving technical problems
- Collaborated with my team to resolve technical problems
- Documented and tracked problems to ensure a timely resolution via ticketing systems
Education
Guilford College
B.S. in Computing Technology and Information Systems, Minor in Experience Design